Get back into your account
If you cannot sign in with a passkey, ask the administrator for help here.
Ask for help
The administrator will ring the number you gave when you joined. After that you will get an email with a link that works once.
What we promise
Rescue never opens your private material.
Your private material is sealed with a key that lives only in your browser, locked by your passkeys and your key file. The administrator's tools have no way to read it, so a rescue can give you back a sign-in and nothing more.
Rescue never sets a passkey for you.
You make the new passkey yourself, on your own device, from a link only your mailbox receives. Nobody else can create one for your account.
The restore link only goes to the address on your account.
It is sent to the address you joined with and to no other. Someone who asks for rescue with your address cannot redirect the link, so they gain nothing.
The administrator rings only the number you gave when you joined.
Anything typed into this form is ignored for contact. If a stranger asks, the administrator rings you, not them, and you can say it was not you.
Rescue is never silent.
Every step is written to your access record and emailed to you: the request, the start, an unfinished restore, a refusal. If something happens that you did not ask for, you will see it.